Shipping & Delivery

*Updated on 1 June 2024

HONG KONG / MACAU / TAIWAN / CHINA SHIPPING

We offer FREE shipping with purchases over HK$500 to Hong Kong, Macau, Taiwan, and China.  For orders below HK$500, a shipping fee of HK$40 will be charged.  All orders will be processed and delivered by SF Express within 4-7 working days (Saturday, Sunday and public holidays are excluded).

*Hong Kong customer can choose to pick up the order in any of our physical store in Hong Kong.  Products will be delivered to the selected store within 7 working days upon order confirmation (Saturday, Sunday and public holidays are excluded) .  An email notification will be sent once the order is ready for pickup. Please note that order cannot be picked up before receiving our notification.

INTERNATIONAL SHIPPING

We offer FREE shipping overseas (except Hong Kong, Macau, Taiwan and China) with purchases over HK$1,000.  For orders below HK$1,000, a shipping fee of HK$100 will be charged. All overseas orders will be processed and delivered by Hongkong Post within 10-17 working days (subject to destination). Please note that there may be delays due to customs once the package has reached your country.

SHIPPING STATUS

You will receive an email informing you that your order has been shipped with the tracking number of your parcel.  It is the customer's responsibility to track their order once it has been dispatched.  However, we are more than happy to provide assistance if needed, please contact us at online@adlibfashion.com.

LOST / RETURN PACKAGES

We are not responsible for any lost or stolen packages once it has been shipped from our facility. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to an incorrect address given by the customer or unclaimed packages during order processing.

INFORMATION CHANGES

Please make sure your order and shipping information is correct.  If you would like to change any information of your order (contact, shipping address or item purchased), please contact us at online@adlibfashion.com as soon as possible.  Once the parcel has been shipped, any changes of the shipping information are subject to the extra fee charged by Hong Kong Post / SF Express.

ITEM AVAILABILITY

In most cases, when an item displayed on our website is no longer available, there will be a SOLD OUT icon or message indicated on the product.  In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled from your order, and you will not be charged for that item as a refund will be occurred.

CUSTOMS INFORMATION

Your order may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. You may also be subject to import duties and taxes, which are assessed once a shipment reaches your country. You are responsible for any custom clearance charges. Please refer to your local customs authority for more information. The transaction may be cancelled if you reject to pay the custom clearance charges and a full refund will be occurred in this case.